- Where possible, the seller will endeavour to courier all orders received before 2pm on a working day the same day. Please allow up to three working days for main centres and five working days for rural / outer locations.
- Where goods appear to be damaged upon delivery, the buyer must notify the delivery driver immediately, sign the con note as damaged, and notify the seller within three working days of receiving the product with a full description of the apparent damage.
- No product will be accepted for return without first advising the seller of the buyer’s intention to return a product and the reason the product is to be returned. The seller may, but is not obliged to accept the return of any product that was ordered and has been correctly supplied. If the product was supplied incorrectly, or with defects or damage, the buyer must notify the seller within three working days of receiving the product. The notification must quote the relevant invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If the buyer fails to notify the seller within the agreed timeframe the buyer shall have deemed to have received the product in good order and free of damage and defects and correct as per the buyers purchase order.